Resume
Professional Summary
Soon to be graduate with a B.S. in Cybersecurity from Old Dominion University. Security+ CE certified with hands on experience in technical support and user facing problem solving. Background in sales and project management that strengthened client communication, negotiation, and team coordination. Comfortable with Microsoft 365 support, VPN troubleshooting, account management in Active Directory, and clear documentation in ticketing systems. Seeking an entry level role where I can contribute immediately, learn quickly, and grow into an Information Security Analyst.
Highlights
- CompTIA Security+ CE 701, issued June 2024.
- Technical support and troubleshooting experience, including Microsoft 365, VPN, BIOS updates, and account administration.
- Customer communication and de escalation skills from hospitality, call center, and sales roles.
- Project coordination and team leadership experience with documented revenue impact.
Technical Skills
- Python, Java, Linux, C++
- Wireshark, Nmap, Active Directory, access control management
- Risk assessment, documentation, presentations
Experience Snapshot
- Collections Agent, Alorica — resolved customer issues and exceeded performance metrics through clear communication and accurate CRM documentation.
- Project Manager, Sparkk Construction — led a sales team, coordinated projects, and supported an estimated three million in revenue through negotiation and estimates.
- Customer Service, 2 Silos Brewing Company — high volume service, team training, and repeated employee recognition.
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