Description:
As an IT Technician at Enefit, I provided technical support for computer hardware, software, and users across the organization. My responsibilities included diagnosing technical issues, fixing tickets on various problems, installing and maintaining equipment, assisting employees with technology-related problems, and ensuring systems operated efficiently. This hands-on experience strengthened my understanding of information technology and reinforced the importance of troubleshooting, communication, and customer service. The technical foundation I developed in this role supports my long-term goal of becoming a cybersecurity professional.
Skills Demonstrated:
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Customer Service
- Critical Thinking
- Problem Solving
