{"id":8,"date":"2025-01-19T06:19:39","date_gmt":"2025-01-19T06:19:39","guid":{"rendered":"https:\/\/student.wp.odu.edu\/cvanc003\/?page_id=8"},"modified":"2025-02-10T05:14:48","modified_gmt":"2025-02-10T05:14:48","slug":"resume","status":"publish","type":"page","link":"https:\/\/student.wp.odu.edu\/cvanc003\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Connor Vance<\/h1>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-1 wp-block-group-is-layout-flex\">\n<p>Email: <a href=\"mailto:connoraavance@outlook.com\">connoraavance@outlook.com<\/a><\/p>\n\n\n\n<p>Phone: +1-417-274-0331<\/p>\n\n\n\n<p>LinkedIn: <a href=\"https:\/\/www.linkedin.com\/in\/connor-vance\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.linkedin.com\/in\/connor-vance<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Objective<\/h2>\n\n\n\n<p>I am an experienced IT Support Specialist with over 6 years in the field. My passion lies in troubleshooting, repairing, crafting thorough documentation, and empowering teams with knowledge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Education<\/h2>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-2 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Bachelors in Computer Engineering<\/h3>\n\n\n\n<p>Old Dominion University, Norfolk, VA &#8211; 2024 &#8211; 2028<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-3 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Associate in Applied Science in Networking<\/h3>\n\n\n\n<p>Washtenaw Community College, Ann Arbor, MI \u2014 2019<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-4 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Associate in Applied Science in Application Development<\/h3>\n\n\n\n<p>Southwestern Community College, Dowagiac, MI \u2014 2014 to 2015<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Experience<\/h2>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-5 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">System Services Representative<\/h3>\n\n\n\n<p>IBM, Detroit, MI \u2014 10\/2024 to Present<\/p>\n\n\n\n<ul>\n<li>Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.<\/li>\n\n\n\n<li>Ensured compliance with industry standards and company policies to maximize budget.<\/li>\n\n\n\n<li>Trained in servicing Cisco, Supermicro, NetApp, Apple, Lenovo, Teradata, PureStorage, Lexmark, and IBM Logo products.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-6 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Technical Support Specialist<\/h3>\n\n\n\n<p>IBM, Remote \u2014 07\/2022 to 10\/2024<\/p>\n\n\n\n<ul>\n<li>Provided remote technical support to employees of the global leader in cybersecurity.<\/li>\n\n\n\n<li>Refreshed documentation and developed training materials requiring collaboration across multiple departments and department heads.<\/li>\n\n\n\n<li>Implemented training which improved performance statistics, resulting in greater client and end-user satisfaction.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">System Services Representative<\/h3>\n\n\n\n<p>IBM, Detroit, MI \u2014 07\/2021 to 07\/2022<\/p>\n\n\n\n<ul>\n<li>Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.<\/li>\n\n\n\n<li>Ensured compliance with industry standards and company policies to maximize budget.<\/li>\n\n\n\n<li>Facilitated the installation of server infrastructure for a national grocery chain.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-8 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Jr. POS Systems Analyst<\/h3>\n\n\n\n<p>Busch\u2019s Fresh Food Market, Ann Arbor, MI \u2014 10\/2020 to 07\/2021<\/p>\n\n\n\n<ul>\n<li>Responsible for managing the Point-of-Sale systems for a 17-store grocery chain.<\/li>\n\n\n\n<li>Analyzed business reports and collaborated with staff to develop procedures for ensuring system availability, data integrity, and customer satisfaction.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-layout-9 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Help Desk Technician<\/h3>\n\n\n\n<p>Busch\u2019s Fresh Food Market, Ann Arbor, MI \u2014 10\/2018 to 10\/2020<\/p>\n\n\n\n<ul>\n<li>Conducted hardware and software troubleshooting.<\/li>\n\n\n\n<li>Executed technology implementation projects.<\/li>\n\n\n\n<li>Provided customer support, resulting in improved system performance and user satisfaction among end-users and C-Suite Executives alike.<\/li>\n\n\n\n<li>Assisted organization in remediating a ransomware attack.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Skills<\/h2>\n\n\n\n<ul>\n<li>Hardware and software troubleshooting<\/li>\n\n\n\n<li>System configuration and maintenance<\/li>\n\n\n\n<li>Lead Team Training<\/li>\n\n\n\n<li>Proficient in researching solutions and highly regarded for problem resolution and customer satisfaction<\/li>\n\n\n\n<li>Skilled in managing and creating documentation to build out a complete knowledge base for team education<\/li>\n\n\n\n<li>Adept at configuring and troubleshooting computers, servers, and peripherals to meet company and security standards<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Certifications<\/h2>\n\n\n\n<p>CCT Data Center \u2014 Cisco \u2014 2024<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connor Vance Email: connoraavance@outlook.com Phone: +1-417-274-0331 LinkedIn: https:\/\/www.linkedin.com\/in\/connor-vance Objective I am an experienced IT Support Specialist with over 6 years in the field. My passion lies in troubleshooting, repairing, crafting thorough documentation, and empowering teams with knowledge. Education Bachelors in Computer Engineering Old Dominion University, Norfolk, VA &#8211; 2024 &#8211; 2028 Associate in Applied Science &hellip; <a href=\"https:\/\/student.wp.odu.edu\/cvanc003\/resume\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Resume<\/span><\/a><\/p>\n","protected":false},"author":30367,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/pages\/8"}],"collection":[{"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/users\/30367"}],"replies":[{"embeddable":true,"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":3,"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":72,"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/pages\/8\/revisions\/72"}],"wp:attachment":[{"href":"https:\/\/student.wp.odu.edu\/cvanc003\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}