Connor Vance
Email: connoraavance@outlook.com
Phone: +1-417-274-0331
LinkedIn: https://www.linkedin.com/in/connor-vance
Objective
I am an experienced IT Support Specialist with over 6 years in the field. My passion lies in troubleshooting, repairing, crafting thorough documentation, and empowering teams with knowledge.
Education
Bachelors in Computer Engineering
Old Dominion University, Norfolk, VA – 2024 – 2028
Associate in Applied Science in Networking
Washtenaw Community College, Ann Arbor, MI — 2019
Associate in Applied Science in Application Development
Southwestern Community College, Dowagiac, MI — 2014 to 2015
Experience
System Services Representative
IBM, Detroit, MI — 10/2024 to Present
- Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.
- Ensured compliance with industry standards and company policies to maximize budget.
- Trained in servicing Cisco, Supermicro, NetApp, Apple, Lenovo, Teradata, PureStorage, Lexmark, and IBM Logo products.
Technical Support Specialist
IBM, Remote — 07/2022 to 10/2024
- Provided remote technical support to employees of the global leader in cybersecurity.
- Refreshed documentation and developed training materials requiring collaboration across multiple departments and department heads.
- Implemented training which improved performance statistics, resulting in greater client and end-user satisfaction.
System Services Representative
IBM, Detroit, MI — 07/2021 to 07/2022
- Provided on-site technical support for devices, including repair, troubleshooting, and replacement part orders.
- Ensured compliance with industry standards and company policies to maximize budget.
- Facilitated the installation of server infrastructure for a national grocery chain.
Jr. POS Systems Analyst
Busch’s Fresh Food Market, Ann Arbor, MI — 10/2020 to 07/2021
- Responsible for managing the Point-of-Sale systems for a 17-store grocery chain.
- Analyzed business reports and collaborated with staff to develop procedures for ensuring system availability, data integrity, and customer satisfaction.
Help Desk Technician
Busch’s Fresh Food Market, Ann Arbor, MI — 10/2018 to 10/2020
- Conducted hardware and software troubleshooting.
- Executed technology implementation projects.
- Provided customer support, resulting in improved system performance and user satisfaction among end-users and C-Suite Executives alike.
- Assisted organization in remediating a ransomware attack.
Skills
- Hardware and software troubleshooting
- System configuration and maintenance
- Lead Team Training
- Proficient in researching solutions and highly regarded for problem resolution and customer satisfaction
- Skilled in managing and creating documentation to build out a complete knowledge base for team education
- Adept at configuring and troubleshooting computers, servers, and peripherals to meet company and security standards
Certifications
CCT Data Center — Cisco — 2024